Winter 20/21 Operational Information

Preparing for the winter 20/21 season has been unique, no doubt. We know you have questions and we want to answer them to help you plan for the winter ahead. These FAQs will evolve and change, just as the pandemic has, and we will keep them updated, accordingly. We will continually update our operating procedures to remain current with state, federal, and industry guidelines. You should check back here often for the latest information.

We have taken into consideration the guidelines provided by the Governor of Massachusetts and Department of Public Health, as well as those of the federal Centers for Disease Control. We are committed to creating a safe and healthy environment for you, our other guests, and our staff members. Please remember we need your help to make this season the best it can be! We are looking forward to getting back out on the slopes and believe we can provide you with some much-needed fun during the colder months as long as we all work together to make that happen.


Guidelines for All Guests and Employees:

Follow the guidelines issued by the CDC to limit the spread of Covid-19:

  • Stay at home if you feel sick. We will work to re-schedule any planned visit.
  • Maintain a distance of at least 6 feet from others not in your household.
  • Avoid touching your eyes, nose, or mouth.
  • Wash your hands frequently, with soap and water, for at least 20 seconds.
  • Clean and disinfect frequently touched surfaces. 
  • Additionally, the state of Massachusetts has mandated the use of a face covering in all public areas where 6 feet of social distance cannot be maintained. We ask that you carry a mask or face covering with you and wear it:
    • In any indoor facility on property. 
    • When queued in any line, whether indoors or outdoors. 

FAQs & Operational Information for Winter 20/21

Will I need to wear a face covering at the resort?

Yes, in accordance with state orders, face coverings are required in all indoor spaces at the resort with the exception of when you are seated at a table with your party eating and drinking. They are also required in all lift lines, on lifts (when riding with someone other than your traveling party), in outdoor common areas, and at all times when physical distancing is not possible.  

Lift Tickets

I am a season pass holder, do I need to make a reservation to ski?

No, at this time we have no plans to require reservations from season pass holders. You are welcome to use your pass any day/time that it is valid!

How will lift tickets be structured this winter season?

We plan to continue to sell our lift tickets in 8-hour, 4-hour and Twilight blocks as we have in the past, subject to required capacity limits. Remember that our lift tickets start when you do, so you are not rushed to arrive first thing in the morning to get full use out of whatever ticket you choose. Your time will begin when you go through the Axess gate for the first time.

This year, we have two ticket pick-up kiosks that will dispense tickets purchased online, without having to go to the ticket window. These kiosks are located outside of the Thatcher Building (Rental Shop), across from Mountain Sports, in the Upper Courtyard of Village Center.

Additional information about lift tickets, including pricing, will be available soon on our lift tickets page

Do I need to purchase a lift ticket in advance?

We recommend making your purchase in advance to limit contact and ensure your spot, since capacity will be limited this winter season. We cannot guarantee that lift tickets will be available for purchase at the ticket window, especially on weekends and during holiday periods. We strongly encourage you to purchase your tickets online, in advance, regardless of when you plan to visit.   

SnowSports, Rentals & Child Care

Will lessons be available this winter?

Yes! Lessons will be available this winter.


  • Weekends & holidays we will offer two half-day sessions; one in the morning (9:30 am – 12 pm) and one in the afternoon (1 pm – 3:30 pm) to accommodate more children due to capacity limits this winter season. Lunch will not be included in the KidsRule® half-day sessions, due to space limitations.
  • Full-day lessons (9:30 am – 3:00 pm) will be available Monday-Friday, non-holiday. This includes a full day of lessons, a lift ticket, lunch and cocoa breaks.
  • Pre-purchase is required for KidsRule® this season. Click here to reserve your spot. 
  • KidsRule® lessons are for ages 6-14 only this season.

1st Time Ski / Snowboard Lessons

  • Our 1st Time Ski & Snowboard program is an all-inclusive experience for those guests who have never had a ski or snowboard lesson from a professional instructor. 
  • Package includes all rental equipment, a 90-minute private lesson and a lower mountain lift ticket, valid until 6pm.
  • Pre-purchase is required.
  • Click here for all the details.

Group & Private Lessons

  • We offer both Group and Private lessons for our guests
  • Social distancing protocols will make Private Lessons our most attractive and available option. Group Lessons will be available on a very limited basis.     
  • Private or Group lessons are for guests who have taken at least one lesson from a professional instructor. Those who have never taken a lesson from a professional instructor should visit our 1st Time Ski / Snowboard Lesson program. 
  • Pre-purchase is required for all lessons.

Multi-Week Programs

  • Mountain Adventure will be available for kids, ages 6 - 17, from 9:30 am - 1 pm, on non-holiday Saturdays or Sundays.
  • Women’s Winter Escape will be offered as a half-day or full-day program, on Tuesdays and Wednesdays. 
  • The After Work Adult program has been cancelled this season. We look forward to its return in 2021-22.

 Detailed information on each program is available on our Multi-Week Programs page. 

Can I rent equipment this winter?

Yes, we will have rental equipment available for our guests. Please familiarize yourself with the following new protocols:  

  • Social distancing will be in effect and strictly enforced. This may lead to longer service times during peak periods. Please plan accordingly, especially if you have a lesson scheduled. 
  • Pre-purchasing rentals, at least 24-hours in advance, is highly recommended. Pre-purchase rentals here.
    • There will be a separate line for guests who have pre-purchased. Equipment will be pre-set and available for pick-up upon arrival.  
  • Pre-registering for rentals simply enters your information into our rental database, so you don't have to enter your data upon arrival.   
    • Pre-registered guests will be outfitted, along with walk-ins, on a first-come-first-served basis. 
  • Masks or face coverings must be worn while in the rental queue and inside the rental shop.
  • All equipment will be sanitized according to CDC recommended guidelines, after each use.
  • Personal belongings (bags, shoes, clothing, etc.) are not allowed to be left in the Rental Shop. A complimentary bag check, located in the upper courtyard, will be available on weekends and holiday periods. Daily use lockers are available in the lower level of JJ's Lodge and Crane Lodge.

Is childcare available?

No, the Cub’s Den playroom will be closed this winter season.

Lodges & Dining

Will lodges be open to the public?

While lodges will be open this winter, capacity will be limited. We ask that you limit your time in the lodge as much as possible to allow as many guests as possible the chance to stop in and warm up. Where possible, please boot up at your car and leave your belongings there as well. Bags will not be permitted to be left in lodges. Outdoor bag storage will be offered on weekends and holidays. Paid lockers (utilizing electronic credit card payment) are available daily and are located on the lower levels of JJ’s Lodge and Crane Lodge (subject to availability).  

If you are staying at the Country Inn or in a vacation home, we encourage you to use your room as your “base lodge,” including purchasing food and bringing it back to your room to eat. There will be plenty of grab & go options available for the winter season.

We have added additional outdoor seating and propane heaters on Crane Patio and JJ’s Patio to provide seating options.

We request that if you are bringing your own food to the resort, that it be eaten outside of the lodges to keep seating open for those who are purchasing food.

Face coverings are required in all lodges at all times other than when you are seated at your table, with your party, eating.

Will the bathrooms be open?

Yes, bathrooms in lodges as well as the Welcome Center will be open for public use. We will provide additional bathroom facilities, located between Crane Lodge and Christiansen’s Tavern, between late December and late February. We ask that you be respectful of other guests and maintain physical distancing while in the restrooms. Face coverings are required in bathrooms.  

Will locker rooms be open?

Yes, locker rooms will be open but capacity will be limited. We encourage you to take your boots home with you and boot up in your car so that you can limit your time in the locker room. Face coverings are required.

What food options will be available?

Most dining options available this winter will be cafeteria style and on a grab & go basis. Powder Maker’s, located on JJ’s Patio, and a food truck outside of Crane Lodge provide additional food options.

Will Christiansen’s Tavern and John Harvard’s be open?

Yes, both establishments will be open, but operations will likely look different than normal. Stay tuned for more information on that.


Will shuttles be available?

Details are still being worked out, but we do plan on offering shuttle service when using remote parking lots. Capacity on each shuttle may be limited, and face coverings will be required when on board. If you are parking in a remote lot and need to use the shuttle service, we ask you utilize our drop off zone so only one member of your party is riding the shuttle. This will allow for faster shuttle service for all since they will not be loaded to full capacity. This year the drop-off zone will be expanded into Lot 1 to allow more cars at one time.

Can I valet park my car?

No, valet parking will not be offered this season.

Mountain Operations

How will chairlifts be loaded?

Guests will have the opportunity to ride with members of their traveling party or may be loaded at a reduced capacity with other skiers and riders.


Is lodging available?

Yes! Our Country Inn and Jiminy Peak vacation homes are booking now for the winter season. We are following the Commonwealth’s lodging guidelines, and you may find out more about our protocols here. Reserve your stay online at or call a reservation agent at (413) 738-5500.

If I am a lodging guest, am I guaranteed a spot on the mountain?

Only if you have reserved a stay with a package that includes lift tickets. Otherwise you must purchase a lift ticket to ensure your spot, and capacity will be limited this season.