Winter 20/21 Operational Information

Preparing for the winter 20/21 season has been unique, no doubt. We know you have questions and we want to answer them to help you plan for the winter ahead. These FAQs will evolve and change, just as the pandemic has, and we will keep updating them, according to the latest state, federal, and industry guidelines. Please check this page regularly.

We have taken into consideration the guidelines provided by the Governor of Massachusetts, Department of Public Health, and Centers for Disease Control, and are committed to creating a safe and healthy environment for you, our other guests, and our staff members. Please remember we need everyone's cooperation to make this season the best it can be! We are looking forward to being on the slopes and believe we can provide you with some much-needed fun during the winter months, as long as we all work together to make it happen.

  • Please refer to for all the latest guidelines, travel advisories and updates.

Guidelines for All Guests and Employees:

Follow the guidelines issued by the CDC to limit the spread of Covid-19:

  • Stay at home if you feel sick. We will work to re-schedule any planned visit.
  • Maintain a distance of at least 6 feet from others not in your household.
  • Avoid touching your eyes, nose, or mouth.
  • Wash your hands frequently, with soap and water, for at least 20 seconds.
  • Clean and disinfect frequently touched surfaces. 

Additionally, the state of Massachusetts has mandated the use of a face covering in all public areas, even when 6 feet of social distance can be maintained. We ask for your compliance for the safety of all guests, staff and community.  

FAQs & Operational Information for Winter 20/21

Will I need to wear a face covering at the resort?

Yes, in accordance with state orders, face coverings are required at all times at the resort with the exception of when you are seated at a table with your party eating and drinking. They are also required in all lift lines, on lifts (when riding with someone other than your traveling party), in outdoor common areas, and while you are on the mountain, even when social distancing is possible. Mask Up MA!

Lift Tickets

I am a season pass holder, do I need to make a reservation to ski?

No, at this time we have no plans to require reservations from season pass holders. You are welcome to use your pass any day/time that it is valid!

Do I need to purchase a lift ticket in advance?

We recommend making your purchase in advance to limit contact and ensure your spot, since capacity will be limited this winter season. We cannot guarantee that lift tickets will be available for purchase at the ticket window, especially on weekends and during holiday periods. We strongly encourage you to purchase your tickets online, in advance, regardless of when you plan to visit. Please send 1 person from your party to pick up your lift tickets. Click here to pre-purchase lift tickets.   

How will lift tickets be structured this winter season?

We plan to continue to sell our lift tickets in 8-hour, 4-hour and Twilight blocks as we have in the past, subject to required capacity limits. Remember that our lift tickets start when you do, so you are not rushed to arrive first thing in the morning to get full use out of whatever ticket you choose. Your time will begin when you go through the Axess gate for the first time.

Visit the Lift Tickets page for pricing and to pre-purchase your tickets.

SnowSports, Rentals & Child Care

Will lessons be available this winter?

Yes! Lessons will be available this winter. Pre-registration or pre-purchase is required for all lessons this season. 


  • Weekends & holidays we will offer two half-day sessions; one in the morning (9:30 am – 12 pm) and one in the afternoon (1 pm – 3:30 pm) to accommodate more children due to capacity limits this winter season. Lunch will not be included in the KidsRule® half-day sessions, due to space limitations.
  • Full-day lessons (9:30 am – 3:00 pm) will be available Monday-Friday, non-holiday. This includes a full day of lessons, a lift ticket, lunch and cocoa breaks.
  • Pre-purchase is required for KidsRule® this season. Click here to reserve your spot. 
  • KidsRule® lessons are for ages 6-14 only this season.

1st Time Ski / Snowboard Lessons

  • Our 1st Time Ski & Snowboard program is an all-inclusive experience for those guests who have never had a ski or snowboard lesson from a professional instructor. 
  • Package includes all rental equipment (including a helmet), a 60-minute private lesson and a lower mountain lift ticket, valid until 6pm.
  • Pre-registered participants should go directly to the Doc Maynard Building to be outfitted with everything they will need for a day of fun! 
  • Personal belongings (bags, shoes, clothing, etc.) are not allowed to be left in the Doc Maynard Building. A complimentary bag check, located in the tent between JJ's and Crane lodges, will be available on weekends and holiday periods. Unsecured storage cubicles are available in the lower level of Crane lodge and daily use lockers are available in the lower level of both JJ's and Crane lodges.
  • Pre-purchase is required. Click here for all the details.

Group & Private Lessons

  • We offer both Group and Private lessons for our guests
  • Social distancing protocols will make Private Lessons our most attractive and available option. Group Lessons will be available on a very limited basis.     
  • Private or Group lessons are for guests who have taken at least one lesson from a professional instructor. Those who have never taken a lesson from a professional instructor should visit our 1st Time Ski / Snowboard Lesson program. 
  • Pre-purchase is required for all lessons this season.

Multi-Week Programs

  • Mountain Adventure will be available for kids, ages 6 - 17, from 9:30 am - 1 pm, on non-holiday Saturdays or Sundays.
  • Women’s Winter Escape will be offered as a half-day or full-day program, on Tuesdays and Wednesdays. 
  • The After Work Adult program has been cancelled this season. We look forward to its return in 2021-22.

 Detailed information on each program is available on our Multi-Week Programs page. 

Can I rent equipment this winter?

Yes, we will have rental equipment available for our guests. Please familiarize yourself with the following new protocols:  

  • Social distancing will be in effect and strictly enforced. This may lead to longer service times during peak periods. Please plan accordingly, especially if you have a lesson scheduled. 
  • Pre-purchasing rentals, at least 36-hours in advance, is highly recommended. Pre-purchase rentals here.
    • There will be a separate line for guests who have pre-purchased. Equipment will be pre-set and available for pick-up upon arrival.  
  • Pre-registering for rentals simply enters your information into our rental database, so you don't have to enter your data upon arrival.   
    • Pre-registered guests will be outfitted, along with walk-ins, on a first-come-first-served basis. 
  • If you do not know what size ski or snowboard you require, please do not guess! It is better to leave this blank and let our staff pick the size, based on height and weight. 
  • Masks or face coverings must be worn while in the rental queue and inside the rental shop.
  • All equipment will be sanitized according to CDC recommended guidelines, after each use.
  • Personal belongings (bags, shoes, clothing, etc.) are not allowed to be left in the Rental Shop. A complimentary bag check, located in the tent between JJ's and Crane lodges, will be available on weekends and holiday periods. Unsecured storage cubicles are available in the lower level of Crane lodge and daily use lockers are available in the lower level of both JJ's and Crane lodges.

Is childcare available?

No, the Cub’s Den playroom will be closed this winter season.

Lodges & Dining

Will lodges be open to the public?

While lodges will be open this winter, but capacity will be limited. We ask that you limit your time in the lodge to approximately 30 minutes, to allow as many guests as possible the chance to stop in, grab something to eat or drink and warm up. We have installed multiple HEPA filters in all indoor spaces in an effort to minimize air-borne particulate in these common areas.   

If possible, please boot up at your car and leave your personal belongings there as well. Personal belongings (shoes, bags, food, etc,) will not be permitted to be left in the eating areas of the lodges. There are a limited number of unsecured storage cubicles in the lower level of Crane Lodge, and are subject to availability. Outdoor bag storage will be offered free of charge, on weekends and holidays, under the tent, in between JJ's and Crane lodges. Paid lockers (utilizing electronic credit card payment) are available on the lower levels of JJ’s Lodge and Crane Lodge and are subject to availability.  

If you are staying at the Country Inn or in a vacation home, we encourage you to use your room as your “base lodge,” including purchasing food and bringing it back to your room to eat. There will be plenty of grab & go options available for the winter season.

We request that if you are bringing your own food to the resort, that it be eaten outside of the lodges to keep seating open for those who are purchasing food. We have added outdoor seating and propane heaters on Crane Patio and JJ’s Patio to provide additional  seating options.

Face coverings are required in all lodges, at all times, other than when you are seated at your table, with your party, eating.

Will the bathrooms be open?

Yes, bathrooms in both lodges, as well as the Welcome Center, will be open for public use. There will be additional outdoor bathroom facilities, located adjacent to Christiansen’s Tavern and on the west side of the Courtyard, between late December and late February. We ask that you be respectful of other guests and maintain physical distancing while in the restrooms. Face coverings are required in bathrooms.  

Will locker rooms be open?

Yes, locker rooms will be open but social distancing must be maintained. If you (or your party), by entering the locker room, will exceed the posted capacity limits, we ask that you wait outside until the appropriate number of guests leave. We encourage you to take your boots home and boot up in your car, to limit your time in the locker room. Face coverings are required at all times.

What food options will be available?

Most dining outlets will feature grab & go options this winter. Powder Maker’s, on JJ’s Patio, and a food truck adjacent to Crane Patio, will provide additional food outlets. Christiansen's Tavern and John Harvard's will be open with limited seating capacity. Find out more about dining options, including hours of operation, on the Dining page.

Will Christiansen’s Tavern and John Harvard’s be open?

Yes, both establishments will be open with limited seating capacity. Find out more about Dining options here.


Will shuttles be available?

Details are still being worked out, but we do plan on offering shuttle service when using remote parking lots. Capacity on each shuttle may be limited, and face coverings will be required when on board. If you are parking in a remote lot and need to use the shuttle service, we ask you utilize our drop off zone so only one member of your party is riding the shuttle. This will allow for faster shuttle service for all since they will not be loaded to full capacity. This year the drop-off zone will be expanded into Lot 1 to allow more cars at one time.

Can I valet park my car?

No, valet parking will not be offered this season.

Mountain Operations

How will chairlifts be loaded?

All guests using chairlifts may only ride with household/reservation group members OR if riding with skiers and riders who are not part of their household/reservation group, load at no more than 50% capacity. For purposes of this standard, capacity constitutes 50% on a chairlift if the following seating arrangements are met: 

  • One single on a one-or two-person lift. 
  • Two singles on opposite ends of a three-person lift.
  • Two singles on opposite ends of a four-person lift. 
  • Two singles or two sets of doubles (i.e., two individuals from the same reservation group) on opposite ends of a six-person lift.

Hours of Operation

Monday - Friday, non-holiday, hours are 9 am - 9:30 pm. Weekends, holidays, and during holiday periods, hours are 8:30 am - 9:30 pm. Twilight skiing and riding will end on March 20th. After that date, we will open at 8:30 on weekends, 9 am mid-week, and close at 4 pm daily. Be sure to check the Snow Report page for the most up-to-date operating information and hours, prior to your visit. We thank everyone in advance for their cooperation. 


Is lodging available?

Yes! Our Country Inn and Jiminy Peak vacation homes are booking now for the winter season. We are following the Commonwealth’s lodging guidelines, and you may find out more about our protocols here. Reserve your stay online or call a reservation agent at (413) 738-5500.

If I am a lodging guest, am I guaranteed a spot on the mountain?

Only if you have reserved a package that includes lift tickets. Otherwise you must pre-purchase a lift ticket(s) to ensure your spot(s). Capacity will be limited this season and we expect to sell out most weekends, holidays and holiday periods.