Frequently Asked Questions
| Where
is Skiwee Located? |
Skiwee
is located in the Burbank Children's Center in the lower Courtyard
of Village Center.
|
| What
is the difference between Skiwee and Explorers? |
Skiwee
refers directly to students in the four to six-year-old range
while Explorers are students in the seven to twelve-year-old ranges.
|
| Are
rentals included? |
No,
rentals are not included in Skiwee tuition fees. Rentals are available
at the Skiwee Equipment Rental area located in the Burbank Children's Center.
|
| Can
I remove my child early? |
Skiwee
is a full day program, if you have a special situation and want
to remove your child early the time that would be the least disruptive
to the program would be during the lunch period. You must check
in at the Skiwee desk at the beginning of the day and make arrangements
with a member of the staff.
|
| Does
my child need a lift ticket? |
The
Skiwee tuition includes a full day / full mountain lift ticket.
|
| Do
I need a reservation? |
Yes,
you do need a reservation. We limit our enrollment to the amount
of available ski pros that are scheduled to work on any given
day.
|
| What
happens if I pick up my child late? |
The
program ends at 3:30. Please make every effort to pick-up your
child on time. Progress review cards are distributed to students
at the end of each day and this is the best time to have an interview
with the students coach. If you are unable to pick up your child
they will be transferred to the nursery at your expense.
|
| Do
you have a ½ day program? |
No,
we offer full-day programs only.
|
| Is
snowboarding available? |
Absolutely.
When you make your reservation please specify if you are enrolling
for snowboard lessons.
|
| Can
my children ski together? |
Probably
not, our experience has found that most children benefit from
training without the advice of a sibling in their class.
|
| Can
my children meet at lunch and eat together? |
Students
eat lunch together with their coach in one group. On most class
days all of our students eat lunch in the Burbank Children's Center.
Holidays when we are at full capacity we utilize two additional
lunchrooms. These lunchrooms are located in the Country Inn on
the West Side of the Base Area. On busy holiday days the older
students eat lunch at the Country Inn and younger students at
the Burbank Center.
|
| My
child is on medication |
Children
on medication must be brought to the attention of our registration
staff. In addition to noting special medications a student is
taking on their lunch menu request form, we would prefer to have
a member of our registration staff know any medications your children
are on as well. We are unable to administer any medications to
students.
|
| Can
my child attend if he is in diapers or pull-ups? |
Unfortunately
not. We are obligated to many students during the day and have
found it unfair to the class as a group when a member of the class
needs to detain everyone for a special personal hygiene change.
We do have a fully staffed nursery located in the Burbank Children's Center for youngsters who are not fully trained.
|
| What
qualifications do the coaches have? |
All
coaches are involved in a rigorous on the mountain training program.
Many coaches are members of PSIA
(Professional Ski Instructors Association) and have above
average to expert skiing abilities.
|
| What
is the student to coach ratio? |
Our ratio is 10 to one. On very busy peak season days we try to add a junior pro
(Student teacher) in with each group over 12 students.
|
| What
happens if my child doesn't want to ski? |
We
have various proven time tested methods to convince your child
to give it a try. We have found it is generally best if the parent
leaves the Skiwee area as soon as possible for those children
who are still undergoing separation anxiety. Should your student
absolutely not want to ski we will have you paged, and keep the
student occupied in the Burbank Center. (Some young children may
have to be transferred to the nursery if they are unable to maintain
a sociable posture.)
|
| Where
do I leave their equipment? |
All
students equipment should be on their person when they arrive
at the Sugar House. Students should not have additional clothing
or a change of clothes left at Skiwee. Don't forget a helmet.
Although they are not mandatory, many skiers and riders are wearing
them for their warmth and protection!
|
| How
do I get notified in case of an emergency? |
Our
staff will page you in the event of an emergency. Additionally,
we post marking boards at the entrance to all the chair lifts
and will have a message "Will John Doe’s Parents
please report to Skiwee"
|
| How
do I check in? |
Check
in is easy, bring your e-mail confirmation the morning that you
are scheduled to attend. Your child will be issued an arm band and a ticket which fits inside the arm band. The ticket will include your child's name, lunch selection, and a security code.
|
| How
do I pick up my child? |
At
the end of the day we hope you have an opportunity to interview
the student's coach or coaches. They will ask for your security code, to match up with the code on your child's ticket, before releasing the child. They
will also give you're a written report of your student's progress
with any recommendations they may have for additional advancement.
|
| Where
are the Restrooms? |
Restrooms
are located in all the public buildings at the resort.
|
| Can
my children use their personal 2 way radios? |
While
we encourage communication between parents and their students
at the resort we have found it to be distracting when students
converse with siblings, parents or friends during instruction
and while riding the lift during classes. We encourage you to
wait until school is over to use your two-way radios.
|
| Is
the nursery part of Skiwee? |
No,
The nursery is a separate department located in the Burbank Children's Center.
|
| Can
I rent equipment the night before? |
Absolutely!
The Burbank Center is open for next day rentals until 9PM on Fridays,
Saturdays and holiday periods.
|
| What
will happen if my child gets into an accident? |
Our
staff is fully trained to handle a wide range of accidents. Our
Ski Patrol Staff as well as our Mountain Safety Patrol and Ski
School Staff are trained in various levels of Outdoor Emergency
Care and have extensive training in handling emergency situations.
Any accident involving a student enrolled in any of our programs
is immediately brought to the attention of the Ski School Director
and the Skiwee Center Director as well. They will dispatch a senior
member of their staffs to the Ski Patrol Headquarters where your
child will be evaluated. For accidents that require on the mountain
first aid a member of the Ski School Senior Staff will be dispatched
on skiis to the accident site and accompany your child to the
Ski Patrol headquarters along with Ski Patrol. Our Ski Patrol
Headquarters is a fully equipped Emergency First Aid Clinic with
professionally trained staff available to ensure first response
care to your child.
|
| My
child has never been on a chair lift |
Don’t
worry about it! We all have to start somewhere. Our ski coaches
will teach your children in class the proper way to board and
get off our chair lifts.
|
| If
I don’t use my reservation can I have a refund? |
There
are no refunds. Cancellations made 48 hours or more in
advance will be issued a credit voucher for a future date.
|
| Do
I need poles? |
Students
enrolling in levels 5 and up should bring poles to class. Strong
level fours should bring them as well, but may be asked to leave
them slope side at the Skiwee meeting area depending on their
skiing ability.
|
| How
should I dress my child? |
Dressing
your child for Skiwee lessons will depend on the day's weather.
Some excellent suggestions everyone should review can be found
at a checklist maintained by the National
Ski Patrol. Additional information on dressing
properly is also distributed by the National Ski Patrol at
their web site. Lastly, some tips
for parents to review before the visit the mountain.
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